Real-Time Assistance for your Training Software Just a Click Away
At Training-Progress, we pride ourselves on providing fantastic support, and we know our clients appreciate it.
“…Plus the customer service has been extremely helpful when setting it up and throughout the process of learning how to make the most of the platform.”
We’re excited to announce a new feature designed to take our support to the next level: the Training-Progress Live Support Chat.
Real-Time Answers for your Team Training Platform, Right When You Need Them
Understanding that timely assistance is crucial, we have added a live chat box to our platform.
This feature allows us to answer your questions in real-time, ensuring you receive the help you need exactly when you need it.
Our live chat is staffed by our knowledgeable customer success team during UK office hours, maintaining our human-centric approach to customer service.
24/7 Support Access
In addition to our live chat, we’re thrilled to offer 24-hour support through our comprehensive Training-Progress Knowledge Base and advanced AI assistant.
The Knowledge Base includes a wide array of resources such as how-to guides, instructional videos, FAQs, and articles, all designed to make your use of Training-Progress as seamless as possible.
The AI assistant is equipped to answer contextualized questions, providing you with immediate and relevant information at any time of the day or night.
Comprehensive Support Options
Our new live chat and 24/7 support resources are part of an extensive suite of support options we offer, which include:
- Email and Telephone Support: Reach out to our team for personalised assistance.
- Video Call Support: Schedule a video call for in-depth help and training.
- Training and Support Meetings: Regular meetings to ensure your team is fully equipped to use Training-Progress effectively.
- System Reviews: Tailored sessions to help you maximize the platform’s benefits.
- Onboarding Meetings: Live onboarding meetings to get your team ready utilise this fantastic new resource for your business.
Bespoke Support Services
We also provide additional bespoke support services, such as uploading prepared content or creating customised versions of e-learning modules. Just ask for a quote, and we’ll be happy to accommodate your specific needs.
Experience Enhanced Support with Training-Progress
We believe that excellent support is key to your success, and our new live chat feature is just one more way we’re committed to being there for you. Try it out today and experience the difference real-time assistance can make!
For more information simply click the chat button and ask a question.