Terms and Conditions

Most importantly, thank you for entrusting your businesses online training system to Training Progress. It is important to have clearly laid out the terms on which we operate and the way we expect to do business. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.



Payments are made in advance by Direct Debit for the following month’s on-line service. We will need current bank account details and a Direct Debit authorisation before commencing the service. We are covered by the Direct Debit Guarantee. Items such as customised installation, on-site visits and training will normally be invoiced and payment taken with the following Direct Debit payment. Exceptionally payments may be made on invoice by BACs, however these may be subject to additional account charges,  ask for details.



You are entitled to cease use of the Training Progress system at any time. We do require one month’s written notice signed by a Director or Partner, to ensure validity of the request and to allow a smooth transfer of data and report information.


Inability to Pay

If, for any reason, a Direct Debit payment fails, then your access to the on-line system may be subject to immediate termination.


Late Payment

Where a Direct Debit payment fails, or a BACs payment is not received by the due date, then a defaulted payment surcharge will be levied, together with on-going administration charges to help cover the costs of the additional administration that is required and any services required to recover any outstanding amounts. In addition interest will be levied based on 4% over the current Lloyds base rate. In addition any payment term (e.g. 30 days) allowed on any future invoice will be reduced, this may extend to requiring payment in advance for any goods and services.


Data Protection

Training Progress is registered under the Data Protection Act (Registration Number ZA015828). Details of our registration as a Data Controller can be found at the web site of the Information Commissioner’s Office (www.ico.gov.uk).


Your Data, Documents, Images etc

Any image, document, or other material uploaded to the Training Progress system is your responsibility. Your company or organisation is required to ensure that all such material is legal, truthful, decent and honest. If Training Progress is made aware of any unsuitable content, then it may, at its absolute discretion remove or prohibit access to any such material.

Your data is stored securely on the Training Progress system and you may remove it at any time during your active subscription. Your data is kept separate from any other subscribers’ information and will not be made available to any other subscriber without your permission.


Our Data, Documents, Images etc

Any image, document, or other material uploaded to the Training Progress system by Training Progress Ltd is subject to our copyright and may not be used for any other purpose without our specific written consent.


Telephone Recording

Phone calls to, or from Training Progress may be recorded. The purpose of this recording is for training, compliance and security. The recordings may be used in the case of any dispute.


Complaints and Standards

Training Progress is committed to providing an exceptional standard of service and care. We realise, however, that things can go wrong and there may be occasions when you feel your expectations were not met. We hope that before you complain you will give us a chance to put things right. Most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way, and you wish to make a formal complaint, we would like you to let us know in writing within six months. An acknowledgement letter will be sent once your formal complaint has been received. This will detail the name of the person handling your complaint and the estimated timeline for any investigation and response. In the event that you do not feel satisfied with our attempts at resolution you are entitled to seek legal remedies.


Zero Tolerance

Training Progress has a “zero tolerance” policy regarding violence, or threats of violence and abuse. We do not tolerate discrimination on the basis of age, sex, race, mental or physical disability, religious or sexual preferences.



Training Progress may contact your business by letter, phone, text or electronic means for accounting and marketing purposes.

Please see our Privacy Policy for more details about how we respect your data.

No addition or variation of these conditions will bind Training Progress unless it is specifically agreed in writing and signed by one of the directors. No agent or person employed by or under contract with the business has the authority to alter or vary these conditions in any way.


The Business

Training Progress is UK based and managed.
Training Progress Ltd is registered in England and Wales, company number 08649725.
Registered office address: Bulmer & Co, 2 Mount Parade, Harrogate, North Yorkshire, HG1 1BX.
Training Progress is registered with the Information Commissioner’s Office for Data Protection with reference: ZA015828
VAT Registration No. GB 169 1652 84

Training-Progress Veterinary Nursing Training Video Competition 2021 Terms and Conditions

  1. The promoter is: Training-Progress Ltd (company no. 08649725) whose registered office is at Milner Mount Farm, Menwith Hill, Harrogate, HG3 2RN. In collaboration with Working Communities Ltd. Registered in England no 4169534. Registered office: 41 Cornmarket Street, Oxford OX1 3HA.
  2. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Training-Progress Ltd and VetDentist Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Route to entry for the competition https://form.jotform.com/InfoTrainingProg/training-progress-video-competition
  6. Multiple entries are acceptable.
  7. Closing date for entry will be 5 pm Friday 30th July 2021. After this date the no further entries to the competition will be permitted.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. The rules of the competition and how to enter are as follows: Complete the application form -https://form.jotform.com/InfoTrainingProg/training-progress-video-competition
  10. Entries become the property of Training-Progress. By entering the competition entrants give permission for the video to be used, in part or full, by Training-Progress Ltd for training or promotional purposes.
  11. The video must be the creation of the entrant either alone or in conjunction with others. All persons appearing in the video must consent to the video being shared. Entrant must declare that they have permission from their practice and/or their college to use the video, should either organisation be identifiable.
  12. All people appearing in the video must 18 years or over.
  13. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  14. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  15. Promotion of your video on ‘Brains & Drains’ YouTube channel (subject to peer review) and a £100 Amazon voucher for the top 5 videos from Vetnurse.co.uk. Plus, an additional £50 High Street voucher for the over-all winner and £20 for each runner up from Training-Progress.
  16. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  17. Winners will be chosen: by a panel of MRCVS veterinary surgeons and nurses. Entrees will be judged on accuracy of content, quality of the learning experience and fulfilment of the film’s learning objectives.
  18. Video requirements – entries as an MP4 file. No more than 5 minutes long. Please state the Expected Learner Outcomes at the start of the film.  Film in landscape.  Ensure good audio (ideally by use of a lapel mic).
  19. Films must comply with animal welfare laws.
  20. The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  21. The promoter will notify the winner when and where the prize can be collected/is delivered.
  22. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  23. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  24. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  25. The winner agrees to the use of their name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  26. The winner’s name will be available 28 days after closing date by emailing the following address: info@Training-Progress.com
  27. Entry into the competition will be deemed as acceptance of these terms and conditions.
  28. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Training-Progress Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.training-progress.com/privacy-policy/
  29. Training-Progress shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  30. Training-Progress also reserves the right to cancel the competition if circumstances arise outside of its control.