by Laura Shaw | Feb 7, 2024 | News
What is narrating the positive? Narrating the positive is the concept which says that people learn from having their positive behaviours reinforced. So, when you see somebody taking actions which according to your business processes or values are beneficial, say so....
by Laura Shaw | May 2, 2023 | News
Thanks so much to Debbie Robinson from Vetnetics for the mention in her practice management article in The Veterinary Edge. Kaizen is the business philosophy of making improvements and enhancements to processes to achieve incremental improvements in productivity,...
by Laura Shaw | Dec 14, 2022 | News
Frontline staff are best place to identify problems & come up with solutions to maximise continous improvement. Your team members will often come up with the best solutions We talk a lot about the need for consistency in our processes. Consistency ensures that...
by Laura Shaw | Aug 11, 2021 | News
The importance of process management Process management is a crucial aspect of managing a business. Processes must be planned and clearly communicated to ensure the effectiveness of day to day operations. Any barrier to communication will damage critical projects. In...
by Laura Shaw | Jun 22, 2021 | News
Why use videos? Visual demonstration of a task is an invaluable training tool. Watching a task being performed is a much quicker and easier way of communicating a set of instructions than learning a skill from a written protocol. As such, it is more...
