Business Protocols – Your Organisation’s Roadmap To Success

15th Aug 2019 | Emily Fletcher

Plan your business as you would your car journey and you’ll arrive at your destination on time, on budget and stress-free.

In the days before sat navs existed we used maps; road maps. Journeys were planned with key towns and motorway exit numbers noted down. If we went wrong, we’d have to pull over and work out how to get back on track. Of course, that meant arriving at our destination later than planned – not that we ever really knew what time that would actually be. If you winged it, you risked never arriving at all! With the availability today, of sat nav systems, we can just jump in the car and go. It’s fully automated and if we take a wrong turn, it guides us back to where we need to be – without us doing a thing. We know if we will arrive on time, a little late or if there is traffic up ahead. A sat nav is still a road map – just an automated one.

A business road map is a clearly defined sets of processes, procedures and protocols and is essential to the success of any enterprise and, just like every car journey, needs to be planned. Otherwise, just like on a road trip from hell, you end up lost, late, spending too much money, stressed and fed up.

The end result for your business is:

  • reduced quality
  • lower productivity
  • increased ambiguity
  • gaps in communication
  • confused employees
  • unachieved business goals

The need for process consistency and standardisation is a must for all organisations. By creating standard working methods, clearly defined tasks and document management systems much of the disorganisation and inefficiency associated with people working in different ways can be reduced and the inevitable car crash avoided.

Standardisation shows team members the correct way for each task to be carried out, each and every time. A document management system, in particular, is an extremely useful tool for organising work flow and systems. By storing all work documents in one, easy to retrieve place all employees across the organisation have access to everything they need to carry out their job role. It enables an anytime/anywhere access and facilitates employees working across overlapping time schedules such as those who are part-time or job-sharing or even just working late from home. Where processes in an organisation are time critical and the start of one task relies upon the completion of another, such automated systems are invaluable. Having all the company content accessible in an indexed, classified and easily searchable manner has a hugely positive implication on:

  • efficiency
  • resource management
  • colleague collaboration
  • back-up
  • storage space
  • security

Taking the time to plan the way you want your business to operate is critical to success. Better organisation at the outset, driven by clearly stated and defined procedures and protocols, will only serve to increase overall efficiency, reduce stress, reduce time-wastage and cut costs. Having a central storage place for all your organisation’s documentation will ultimately increase productivity and profits. Such protocols and systems are also highly useful for companies operating to ISO standards, for any company audit and for those participating in award schemes such as Investors in People.

Create your business road map and switch on your company sat nav. As the saying goes, ‘it’s better to arrive late than not at all’, so get planning today ready for tomorrow’s successes. Once you’re done you will enjoy the journey and if you do ever take a wrong turn, your sat nav will guide you straight back to where you need to be.












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