An effective training system should help mentor trainees through their learning by facilitating requests for help and assistance. In addition to providing an easy way for Trainers to respond, the system should be able to monitor the problems users experience in undergoing their training.
- Training-Progress provides a simple “Help Request” facility for training elements.
- Both the request and the responses are recorded on the individual’s record system. This way the organisation can easily demonstrate that suitable support has been supplied in any training provision.
- Multiple requests for help on an individual element by many trainees probably indicates that the protocols need to be clarified.
- Multiple requests for help on one element by just one individual might mean that the person might not be suitable for the role.